Dialogue 1 

F: Hello,  welcome to Prise star hotel.  How may I do for you? 

M: Hi, yes, I have a reservation.  My secretary called and booked a room a couple of weeks ago,  the reservation should be for a double bed, none smoking room.  

F: And what name of reservation made under? 

M: It should be under Steve Jhonson 

F: Mmm, let me see, it seems there is no Jhonson listed a room for tonight, is there any other name that you reservation list under

M: No, here is the confirmation number, would that help?It is 898007, I had the room booked with visa cold card.  

F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some anditification and the credit card you booked the room with if you don’t mind.  

M: Sure, here it is. would it be posible to check out and pay the bill in the morning, also, what time is brack served? 

F: There is a continent for breakfast from 6: 00am to 10: 00am, is in the larby.  Also you can pay your bill in the morning, but we require a 20% depart it of front, but I can just keep a record of your credit on file. Ok, I’ve got you on set up if you could just sign here, and in a show here, here is your room key, anything else I can do for you? 

M: Yes,  could you call me a taxi please? 

Dialogue 2 

M: Excuse me, can you help me?I’d like to change my room if possible, I couldn’t sleep at all last night, the pepole in the room next mine were making a lot of noise, also if all the possible, I’d like the room doesn’t look at the street, between the noisy neighbor and high away outside, I didn’t sleep but wake.  

F: I am so sorry to hear that sir, let me check and see what is available, what room, what room are you in now? 

M: I’m on the 6th floor, room 698, I’v have many problems with that room, just this morning,  I called someone up to 5th to assure the bathroom, it didn’t work, and it still doesn’t work.  

F: Oh, dear, well, it looks likely we have a few room for available, can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way.  

M: Ok, that would be very nice!What do I need to do for transfer? 

F: Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges for your previous room. Then I can hold you up to room 1780.  

M: Mmm, I don’t think the charges are right, can you explain them please?