主要内容

1.communication skills +avoid misunderstanding；get the work well done 

2.customer service +it is critical to meet customers‘ needs；increase customers’ satisfaction    

3.interpersonal relationship + enhance mutual understanding and trust    

4.computer skills + it is important for conducting administrative and offer tasks    

5.safety training + give practical advice for avoiding getting hurt 

6. business ethics+customers‘s loyalty and trust to the company  

(2)重要性

从公司发展的角度看：

1. enhance company image

2. increase productivity

从雇员的角度： 

1.  increase job satisfaction  

2.  boost morale（among employees） 

3.  enhance efficiencies in process which result in financial gain    

4 .  reduce employee turnover/retain employee 

5.  acquire more practical skills that is beneficial for the personal development    

6.  ensure employees have greater commitment in their work/continue effort    

7.  ensure employees keep up with the latest information for market trend    

9.  help them have a clear idea of future job   
 

(3)如何使培训有成效 Good preparation ensures effective training

1. maintain a positive energy and attitude

2. fully equipped facilities 

3. meet the training needs/requirements

4. company budget

5. well-organized materials

（4）如何鉴定培训是否具有成效
 
1.  organize a relevant test  

2.  to conduct a survey to participants to see whether they have any improvement in the work performance 

3.  whether the training address the issues/solve problems