Were you using many applications when it crashed?
崩溃前你用的应用多吗？

Applications?
应用？

Did you have lots of things open – documents, spreadsheets, videos, other software?
你打开的东西多吗？如文件，表格，视频和其他软件？

Well, I suppose I did.
我想是的。

Right, well… Anna isn't it? -Yes.
好的，你是安娜吧？-是的。

Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.
好的，安娜，试着同时按control，alt，delete键，之后重启Windows

OK.Tom, could you open the windows please.
汤姆，你能打开窗户吗？

What eh? The windows? !
什么？窗户？

Yes. Dave says so.
是的，戴夫这么说的。

No, no, no. Open Windows 7 on your computer.
不，不，在你的电脑上打开Windows 7。

Oh, silly me!
我真蠢。

No, the screen just freezes.
不行，屏幕还是死机的状态。

I'm a bit worried because I think I've lost some documents.
我有点担心，因为我想我的文件没有了。

Hmmm. In that case the only thing to do is reboot it.
这样的话，唯一要做的就是重启。

Reboot it? You mean kick it? !
Reboot？你是说踢它？

No! Reboot means turn it on and off again.
不，Reboot的意思是重启。

Oh I see.No Dave, I have already tried turning it off and on again but that hasn't fixed it.
我懂了。不，戴夫，我已经重启了，但是不管用。